Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when using our services:

• Account Information: Name, email address, username, and password when you create an account
• Profile Data: Additional information you choose to add to your profile
• Contact Information: Information provided when you contact us for support
• Project Data: Content you create, upload, or share through our applications
• Payment Information: Billing details for paid services (processed securely through third-party providers)

1.2 Information Collected Automatically

When you use our services, we automatically collect certain information:

• Device Information: Device type, operating system, browser type, and version
• Usage Data: Pages visited, features used, time spent on pages
• IP Address: For security and geographic customization
• Cookies: Session cookies and preference settings
• Analytics Data: Performance metrics and error reports

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our services
• Account Management: To manage your account and provide customer support
• Communication: To send service updates, security alerts, and support messages
• Personalization: To customize your experience based on your preferences
• Analytics: To understand usage patterns and improve our services
• Security: To detect, prevent, and address technical issues and fraud
• Legal Compliance: To comply with legal obligations and enforce our terms
• Marketing: With your consent, to send promotional communications

3. Data Storage and Security

3.1 Where We Store Data

Your data is stored on secure servers in the following locations:

• Primary Servers: Amazon Web Services (AWS) in EU regions
• Backup Storage: Encrypted backups in geographically distributed locations
• Local Storage: Some applications store data locally on your device

3.2 Security Measures

We implement industry-standard security measures including:

• Encryption: AES-256 encryption for data at rest and TLS for data in transit
• Access Control: Role-based access with multi-factor authentication
• Regular Audits: Security assessments and vulnerability testing
• Incident Response: 24/7 monitoring and rapid response procedures
• Data Minimization: We only collect data necessary for service provision

4. Data Sharing and Disclosure

4.1 We Do Not Sell Your Data

We do not sell, trade, or rent your personal information to third parties.

4.2 When We Share Information

We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our services
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to sharing
• Aggregated Data: Non-identifiable aggregated data for analytics

4.3 Third-Party Services

5. Your Rights and Choices

5.1 Your Data Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (right to be forgotten)
• Portability: Receive your data in a portable format
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw previously given consent

5.2 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

5.3 Opt-Out Options

• Marketing Emails: Unsubscribe link in every email
• Cookies: Browser settings to block or delete cookies
• Analytics: Google Analytics opt-out browser extension
• Push Notifications: Device settings to disable notifications

6. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Data retained while account is active
• Deleted Accounts: Personal data deleted within 90 days
• Legal Requirements: Some data retained longer for compliance
• Backups: Deleted data may persist in backups for up to 180 days
• Analytics: Anonymized data may be retained indefinitely

7. Children's Privacy

Our services are not directed to children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions where applicable
• Your explicit consent where required

9. Cookies and Tracking Technologies

9.1 Types of Cookies We Use

9.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect functionality.

10. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

11. GDPR Compliance (European Users)

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR):

• Legal Basis: We process data based on consent, contract, legitimate interests, or legal obligations
• Data Protection Officer: Contact at dpo@willieprinsloo.com
• Supervisory Authority: You may lodge complaints with your local data protection authority

12. POPIA Compliance (South African Users)

For users in South Africa, we comply with the Protection of Personal Information Act (POPIA):

• Processing is lawful, reasonable, and not excessive
• Data is collected directly from you where practicable
• You are notified of the purpose of collection
• We take steps to ensure data quality and security

13. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy on our website
• Updating the "Last updated" date
• Sending email notification for significant changes
• Requiring consent where legally required

14. Contact Information